Dear our lovely customers,

Due to the expected swell in Christmas Day online shopping, our production procedure and delivery time will be directly affected.

We are working hard to complete and deliver your orders as soon as possible and ensure that issues will be minimized.

Most importantly, we want to make sure that you receive your gifts in time for Christmas Day 2024. Therefore, please review the chart below for delivery timelines.

1 . For US Domestic

2. For International

The above information is just The Red First 's suggestion for Customer about cut-off times in the 2024 Xmas season. The Red First  cannot control the exact schedules and delivery dates of partner shipping units, especially during the peak season at the end of the year.

Therefore, please consider the suggested order cut-off time as above and prepare in case a delay shipping problem occurs that lasts longer during peak season.

Most packages (97%) arrive on time. Orders sometimes show up after the estimated delivery date, possible reasons for late delivery include the following:

• Incorrect address
• Missing apartment, building, floor, or unit number
• Severe weather conditions
• International customs procedures
• Modification request

Please note these deadline dates are estimations. We can not be held responsible for carrier delays as they no longer have service guarantees during the peak holiday season. At Christmas, everyone wants everything urgently and we work through orders by the date ordered. The earlier you get our orders in, the earlier you will receive them!

Any orders placed after our shipping cutoff dates may not be delivered by Christmas Day.

We truly appreciate your understanding and please stay informed during this period.

We wish you a joyful upcoming Christmas Day!

• Full-refund or replace a new item (No any extra fee within 30 days since your purchase) for faulty, defective or damaged products.
• Full-refund if the item is not as described.
• We have 24/7/365 ticket and email support. Please contact us at help@theredfirst.com if you need any assistance.

• For more detailed information and instructions, please visit our Refund & Replacement Policy.

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